Last update: 04.10.2021

By using katarzyna.bg, you are obliged to accept the following General Terms and Conditions, which may be updated and changed by us without notice.

By using katarzyna.bg, you represent and warrant that you are at least 18 years old.

If you do not agree with these General Terms, you are not authorized to use this site.

These “General Terms and Conditions” constitute a sales contract between “Platinum Brands” EOOD and the Client.

1. General conditions
In the sense of these “General Terms” the listed terms are used with the following meaning:
“Platinum Brands” LTD. is a commercial company registered in the Commercial Register at the Registration Agency, with UIC: 201891250, VAT registration number BG 201891250, with its headquarters and management address in the city of Sofia, 86 “Patriarch Evtimiy” Blvd. represented by the manager Ralitsa Ivanova Cherneva, offering goods for sale in the katarzyna.bg online store

Consumer Protection Supervisory Authority: Consumer Protection Commission;

Supervisory authority for data protection: Commission for the protection of personal data;

“Goods and services” provided by “Platinum Brands” EOOD are understood to mean:
– wine within the meaning of the Wine and Spirits Act;
– envelopes/vouchers for trainings, gifts, events, tastings and shopping for goods;
– accessories and packaging;

Each of the listed items is described with its main characteristics and selling price.

“Customer” is a natural or legal person who has placed an order or registered a customer profile at katarzyna.bg and agrees with these General Terms and Conditions.

“Customer profile” is the information about the Customer (name, surname/trading company, address, telephone, e-mail, EIK/BULSTAT, etc.), provided by the latter during purchase or registration and stored by katarzyna.bg for service purposes of orders and services provided by katarzyna.bg.

By using the katarzyna.bg website, you declare that you are responsible for maintaining your account and password and for secure access to your computer. The customer profile is accessible by entering a username or e-mail and a password and enables the Customer to view and edit the data entered during registration, to have access to the information of all his orders for the purchase of goods and services through katarzyna.bg, to change your access password, subscribe or unsubscribe to receive the katarzyna.bg newsletter, if the service is available. You are responsible for all activities that occur as a result of using your password or account.

katarzyna.bg is not responsible for losses or damages caused by failure to comply with your responsibilities and obligations under these General Terms and Conditions. In order to purchase a product or use a service offered by this website, you must register and/or provide the information we require to fulfill your request. It is possible to submit requests without registration.

By submitting a purchase order and accepting these general terms and conditions, you make an electronic statement to enter into a contract with us under these Terms and undertake to comply with them. Before pressing the “Registration” or “Finish the order” button, you have the opportunity to review and edit the information you have provided.

The author of the electronic statement is the natural person named in the statement as its perpetrator.

2. Purchase Orders
When ordering or registering, the Customer provides the following information:
for individuals – name, surname, telephone, address and e-mail;
for legal entities – trading company, MOL, VAT number, telephone, address, e-mail.

By entering any information on this Website, you represent and warrant that:
(1) You are at least 18 years of age;
(2) use your actual identity;
(3) You have provided only true, accurate, current and complete information;
(4) You will maintain and promptly update the information you have provided to keep it true, accurate, current and complete;
(5) You accept the “General Terms and Conditions” of katarzyna.bg by checking the box “I agree with the General Terms and Conditions for the purchase and sale of the katarzyna.bg online store”. This action constitutes an electronic statement within the meaning of the Electronic Document and Electronic Certification Services Act and has a legally binding effect on the parties.

Purchase order process
When ordering a purchase, the Customer performs the following sequential actions: Selects the desired products, which he adds to his cart by pressing the “Buy” button (button with the “shopping cart” icon) against the corresponding product. When the customer decides to proceed to order the selected products, he goes to his “cart” (located in the upper right part of the website).

In his “cart”, the Customer determines the type and quantity of the goods and confirms the order (by pressing the virtual button “Finish the order”);

To continue, the Customer registers (if a new user) or logs in (if an existing user) by entering information about first name, last name, phone number and delivery address;
When the customer shops without registration, after selecting the relevant products, he proceeds to fill in the data necessary to complete the order (name, surname, telephone, delivery address and e-mail);

The customer confirms the requested data by clicking the “Finish the order” button;

The order for the purchase of goods through katarzyna.bg is considered to have been made after pressing the “Finish the order” button.

If an incomplete, incorrect or wrong address and/or phone number is specified when submitting the order/request, it is considered invalid and katarzyna.bg is not obligated to fulfill it.

Order acceptance
The purchase order is accepted by katarzyna.bg by sending an automatic message to the Customer’s email address.

The request gives rise to an action between the parties after checking the availability of the goods requested for purchase and after confirming its validity on the contact phone specified by the Customer or by sending a message to the Customer’s e-mail address. katarzyna.bg does not guarantee the availability of the ordered items. If it is impossible to fulfill its obligations, due to the fact that it does not have the goods requested for purchase in stock and the impossibility of delivery by its suppliers, katarzyna.bg within 24 (twenty-four) hours after receiving the purchase request , notifies the Customer of the depletion of the goods, by calling the telephone number specified during registration or by sending a message to the e-mail address specified by the Customer. katarzyna.bg will change the order at the Customer’s request.

3. Delivery
The goods requested for purchase are delivered to the delivery address specified by the Customer by courier. All orders are delivered via courier. Shipping on our items is calculated based on weight. The prices of the service are as follows:

Up to 6 bottles inclusive (in one shipment) – BGN 7.00*
From 6 to 12 bottles inclusive (in one shipment) – BGN 14.00*
13 or more bottles (in one shipment) – Free Shipping *
When purchasing goods worth 150.00 BGN (one hundred and fifty BGN) or more BGN (in one shipment) – Free delivery *

* All prices and delivery times are on the territory of Bulgaria. Deliveries are made to any point in Bulgaria, regardless of whether it is at your home or office or the courier’s office. The prices are fixed and do not depend on the place of the order.

All delivery costs are payable at the time of delivery, by cash on delivery or at the time of ordering if you have requested payment via myPOS (Credit / Debit Card Payment). The cost of delivery is not included in the price of the product.

Delivery dates:
No later than 2 (two) working days – for the territory of the city of Sofia and the country, if orders are placed by 2:00 p.m. on the relevant day. No later than 3 (three) working days – for the territory of the city of Sofia and the country, if orders are placed after 2:00 p.m. on the relevant day. Deliveries are made from Monday to Saturday, until noon on Saturday, according to the working hours of the courier company. On weekdays, deliveries are made in accordance with the working hours of the courier company.

The goods are delivered appropriately packed, according to their type and the transport for delivery.

The goods are handed over to the Customer or to a third party, who accepts and confirms receipt of the same on behalf of the Customer by signing the documents accompanying the goods. In the event that the Customer is not found within the delivery period at the address specified by him or access and conditions for delivery of the goods are not provided within this period, katarzyna.bg is released from its obligation to deliver the goods requested for purchase. The customer can confirm his desire to receive the goods even after the expiry of the delivery period in which he was not found at the address, bearing all the costs of the re-delivery. In this case, a new delivery period starts from the moment of the confirmation according to the previous sentence.

4. Prices and method of payment
All prices of goods in the katarzyna.bg online store are in Bulgarian levs (BGN). Prices include VAT.

Item prices listed do not include shipping costs. The amount due for the products ordered and the delivery costs can be paid as follows:

Via myPOS (Credit / Debit Card Payment)
Or
In cash (cash on delivery) by the Customer or by a third party on behalf of the Customer, at the time of delivery of the order as payment is made to a representative of the courier company;

4.1. Policy for returning goods and canceling orders
(1) The customer has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded contract within 14 days from the date of delivery of the goods.
(2) In the event that the Customer exercises his right of refusal under para. 1 of this provision, the Supplier is obliged to reimburse him in full the sums paid by the user no later than 14 days, counting from the date on which the user exercised his right to withdraw from the concluded contract. The cost of returning the goods shall be deducted from the amount paid by the Customer under the contract, unless the latter has returned the goods at his own expense and notified the Supplier thereof.
(3) The Customer undertakes to store the goods received from the Supplier without affecting their quality and safety during the period under para. 1.
(4) The Customer may exercise his right to withdraw from the contract with the Supplier by sending a written statement to the Supplier at the address specified above or by email: info@katarzyna.bg
(5) The amount for returning an order is 12 BGN – when returning an order including up to 6 bottles and 24 BGN – when returning an order including up to 12 bottles. In case of exercise of the right of withdrawal from the contract, the amount for the return of the order is paid by the Customer.
(6) The customer loses the right to withdraw from the contract under the following circumstances:
– when the product has a torn or removed label;
– when the condition of the product is damaged;
– when the integrity of the product or its packaging (bottle) is broken;

5. Rights of the Customer
A customer who is a consumer within the meaning of the Consumer Protection Act has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded contract for the purchase of goods through katarzyna.bg by returning the goods (to the commercial and the form in which he received it) within 14 (fourteen) calendar days from the date of receipt and pay the courier costs for its return.

In the event that the Customer withdraws from the concluded contract within the period of the previous sentence, he should send a statement of withdrawal from the concluded contract to katarzyna.bg and return the goods intact. The opt-out statement should be sent to:

City of Sofia, “Patriarch Evtimiy” Blvd. No. 86 or at the email address info@katarzyna.bg

All our products are provided with paper labels and stickers. Products with torn or removed tags cannot be returned and will not be replaced.

The product must be kept in UNDAMAGED condition and with intact integrity.

All stickers, labels, etc. to be in the right places.

All additional product details are available.

Please note that shipping both ways is at the customer’s expense.

If the Customer refuses to receive the goods, the refusal is considered unfounded and he must pay the costs of delivery and return of the goods. In this case, the Customer is obliged to indemnify the Supplier for all damages and lost benefits, including any other costs beyond the costs of delivery and return of the goods, incurred as a result of the refusal.

(1) In the event that the Customer is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this deadline, the Supplier shall be released from its obligation to deliver the goods requested for purchase. The customer can confirm his desire to receive the goods after the expiry of the delivery period in which he was not found at the address, bearing all the costs of delivery. In this case, a new delivery period starts to run accordingly from the moment of confirmation.

The Customer must inspect the goods at the time of delivery and handover by the Supplier and if it does not meet the requirements, notify the Supplier immediately.

(2) If the Customer does not notify the Supplier according to para. 1 the goods are considered to be approved as conforming to the requirements except for hidden defects.

(3) The following cases do not constitute defects of the goods: – special taste of the wine products provided.

6. Rights and protection of personal data

What do we use your personal data for?
katarzyna.bg (“Platinum Brands” LTD.) collects and uses your personal data to administer, maintain, improve and receive feedback on the services we offer and to detect and prevent errors, violations of our protection system, the law or our contractual terms.

Personal data related to payments made with a credit / debit card are administered by the payment service provider – myPOS.

Privacy Policy
The personal data provided by you (name, address, phone, email) are used only and solely to contact you and make the purchase (delivery of the products you have selected). Creating a profile on the site is optional. If you create an account, you have the option to edit or remove your personal data from the site or to delete your account entirely. Profiles on the site are not public and third parties do not have access to the information you provide (personal data).

katarzyna.bg keeps an archive of your orders. If you want the archive with the orders you made and the data about them to be removed completely, please send an email to info@katarzyna.bg

Please familiarize yourself with the Privacy and Cookies Policy – it is an integral part of these General Terms of Use of katarzyna.bg.

If you have additional questions regarding our privacy policy and the ways in which we use and process your personal data, please contact us at info@katarzyna.bg

7. Copyright
katarzyna.bg respects the intellectual property rights of others and therefore we ask our users for this. Unless expressly permitted by katarzyna.bg, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works of katarzyna.bg, in whole or in part.

The site katarzyna.bg, owned by “Platinum Brands” EOOD and all its contents are copyrighted materials protected by Bulgarian and international intellectual property law. The set of content on our website is the exclusive property of “Platinum Brands” EOOD and cannot be used for purposes other than those specified on the site. The services and information provided here are for your personal use only. Nothing contained herein transfers any express or implied right, title or interest in this website to you.

The provisions of the current legislation of the Republic of Bulgaria shall apply to matters not settled by these General Terms and Conditions.

8. Changes and Updates
8.1. “Platinum Brands” LTD. reserves the right to add new items and services, change or remove existing ones without prior notice.
8.2. These Terms may be changed in connection with the development, addition of new, change or termination of goods and services or in the event of legislative changes. When changes are made, they will be brought to your attention in an appropriate manner where technically feasible and posted here. The changes are effective in the future and do not affect orders made before the changes in these terms and conditions enter into force.
8.3. The changes are effective going forward and do not affect requests that were confirmed before the date of publication of the relevant changes. The changes are applied to each subsequent application starting from the date of its submission 8.4. Because the goods and services can only be used in accordance with the current Terms, in the event that you do not agree to them, we do not have the technical ability to make the relevant sale or provide the relevant service where applicable. If you do not agree to the Terms, you should not use the Site. If you wish, you can close your account and terminate the contract at any time. If purchases were made during this period, they should be paid for according to current legislation.

9. Others
9.1. Except for intent or gross negligence, katarzyna.bg is not responsible for damages and lost profits that occur as a result of:
(a) use or inability to use the Site and/or the goods;
(b) delete or block Your Account and/or Your Content in accordance with these Terms.
9.2. The contract is concluded in Bulgarian. Disputes under these Terms will be resolved by the competent Bulgarian court.
9.3. In the event that any of the clauses of these Terms are found to be invalid, this will not invalidate any other clauses.
9.4. On unsettled issues, the legislation of the Republic of Bulgaria shall be applied.